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      Frequently Asked Questions

      1. What kind of jet do we travel on?

        The Four Seasons Private Jet is a fully customized, first-class-dedicated Boeing 757 with 52 flat-bed seats. Our Italian leather flat-bed seats allow for 6.5 feet (2 metres) of personal space for relaxing and enjoying your flight. Our new, fully redesigned Airbus A321neo will debut in 2021.

      2. Are there arrangements for single travellers?

        We absolutely welcome single travellers, and provide equal accommodations and experiences for both single travellers and those travelling with companions.

      3. How do you look after my safety?

        Your personal safety is of the utmost importance. Travelling by private jet allows us additional control over safety and security that we would not have travelling commercially. If it becomes necessary, we can change destinations or routings, even while we are en route. Where necessary, we have additional security to accompany us on excursions as an extra precaution. We are constantly being updated by our local agents on the ground and our partnered security firms about any possible issues that may arise in the destinations we visit.

      More Common Questions

      1. Are there any overnight flights?

        The Four Seasons Private Jet always flies during the day, arriving in each new destination usually mid-afternoon. 

      2. Can I choose my jet seat?

        Jet seats are chosen at the time of booking. Your Global Guest Services Manager will be in touch immediately after your booking is confirmed to help you choose your seats. Seating on the jet is in a 2x2 configuration. If travelling with a partner or as a couple, you will be seated next to each other.

      3. What kind of guests travel on your journeys?

        Our like-minded travellers come from all around the world. Our journeys appeal to people who are seeking unique travel experiences with the comfort of Four Seasons service and care. Many of our travellers become close friends and remain in touch long after returning home from the journey.

      4. Can I join a journey after it has departed, or leave early?

        Depending on the countries involved, you may be able to join a journey after it has started or depart early. Many countries regulate private air travel in/out of their airports and require private flights to arrive and depart with the same passengers. The full journey cost would still apply in these cases.

      5. Do you offer partial segments to be purchased at reduced rates?

        Unfortunately we cannot sell partial seats on trips or have the seat split between several guests.

      6. Are children allowed?

        It is important to note that our journeys are designed with adults in mind, including the itineraries, menus and alcohol service. If you would like to travel with children, we recommend that you consider only well-travelled, older (12-plus) children. Please feel free to discuss specific recommendations with our Guest Service Manager.

      7. What staff accompanies me on the journey?

        The on-board journey team includes your Four Seasons Concierge, Journey Manager, Assistant Journey Manager, Private Jet Chef and an on-board physician. In addition, the cabin and flight crews are all fully Four Seasons–trained to meet your every need in flight.

      8. What kind of activities can I expect?

        We offer a range of planned excursions in each destination so that your experience can be customized to you. From heli-flightseeing over the volcanoes in Kona to learning how to plant rice in Chiang Mai, there are many opportunities to personalize your trip of a lifetime. Your Four Seasons Global Guest Services Manager is available from the day you book to begin choosing your options.

      9. Are all tours done in groups?

        The most popular tours are conducted in small groups of 6 to 8 people maximum, with private tour guides for each group. Most options have groups smaller than this, and all experiences are private. No electronic touring devices are used, and all tours are conducted in English using the best local guides.

      10. What category room will I be staying in?

        We reserve the highest category deluxe rooms at each property, as well as offering a wide variety of suite upgrade options.

      11. Are all meals included?

        All meals are included in the cost of the trip, from the welcome dinner in the first destination through breakfast at your leisure on the final morning. Many meals are à la carte, but you can expect at least one group meal per destination that incorporates an exciting event or local entertainment. All of the in-flight menus are developed by your on-board Four Seasons Executive Chef using only the freshest ingredients.

      12. What if I have special dietary restrictions?

        Our Global Guest Services Manager will contact you shortly after your booking is confirmed to obtain information about yourself, including any special dietary requirements. Our Executive Chef will oversee all meal preparation for on-board meals and meals served in the hotels. Your dietary requirements will be forwarded to all restaurants where you will dine. Every effort is taken to make sure that all dietary needs are met throughout your journey.

      13. What beverages are included?

        All beverages, including alcohol, are included while on board our private jet. All lunches and dinners include beer, soft drinks, and selected wines and liquors. Complimentary bottled water is available at all times while touring and in our hotels. 

      14. Does the journey include any insurance coverage?

        All private jet guests automatically receive emergency medical assistance, including coverage for up to USD 100,000 in medical evacuation and coverage for up to USD 50,000 in medical expenses for covered reasons. Optional trip cancellation insurance can also be purchased. Coverage for different situations, such as medical emergencies at home prior to or when on a trip, varies widely.

      15. What is not included in the trip cost?

        The program does not include: airfare to and from your home city; passport and visa fees; personal expenses such as laundry or telephone charges, optional additional activities, such as golf fees, spa services, private cars and drivers; and liquor and snacks consumed outside of the private jet and regular daily meals.

      16. Can you help with my commercial airline reservations?

        Yes, we have a dedicated air department that is available to assist you with booking your commercial air to and from your home. Please note that due to increased airline restrictions, we are unable to book award reservations using air miles or mileage upgrades. 

      17. Do I need visas for the trip?

        Each itinerary has different visa requirements. When you book your trip, we will outline visa and passport requirements and help facilitate the procurement of any visas. Please note that every traveller will need a passport that is valid for at least six months beyond the travel dates. 

      18. How much luggage am I allowed to bring, and who handles the luggage?

        You are allowed to bring three suitcases; however, we strongly recommend you pack into two suitcases. Your Assistant Journey Manager will be managing your luggage from the start of the journey until you arrive in the final destination.

      19. What can I bring on board the aircraft?

        For carry-on luggage, we recommend one small bag for items such as books, iPads and personal items, along with one other personal bag such as a purse or camera bag. For your convenience, you can leave personal items on the aircraft that you plan to use only while on the jet. Your bags must fit in the overhead compartment or in the ottoman that is at your seat. Please keep in mind while packing your carry-on that you will be carrying it on and off the jet, often using jet stairs. A bespoke cabin bag is also provided for you on the jet and is yours to keep.

      20. What should I pack?

        Clothing varies by destination and activity, so we will provide you with a detailed packing list prior to your departure. Laundry services are available at all of our hotels, and we always recommend you leave extra space in your suitcase for shopping. For more specific details on packing, you are always welcome to contact your Global Guest Services Manager.

      21. Do you have any additional questions?

        Our Guest Relations and Guest Services departments are happy to assist in answering any of your questions. Please call +1 (888) 215-2728 (North America) or +1 (206) 753-0048 (worldwide), Monday through Friday from 8:00 am to 5:00 pm Pacific Time, or email fourseasonsjet@fourseasons.com